Marketing Activation Specialist

Permanent contract // Louvain-la-Neuve

ACTITO is a Belgian company that was founded in 2000 and that develops an Agile Marketing Automation platform in SaaS mode. Actito helps marketers to manage their multi-channel campaigns and to interact at the right time with each contact in a personalized way. We help marketers to take business opportunities throughout their customers' journey, with the right combination of technologies and integrated services.

We promote customer-centric marketing by deploying acquisition, cross-selling and loyalty programs with growth and ROI always in mind.

Actito continues to grow to become a strong European player in marketing automation, with subsidiaries in France, the Netherlands, Canada, the United Kingdom and Spain.

In order to expand our Belgian Actito team, we are looking for a Marketing Activation Specialist for our office in Louvain-la-Neuve.

 Marketing Activation Specialist
About the job

Key responsibilities

About the job

  • Working with our clients to boost their relationship marketing and marketing automation by accompanying them in the use of our software. 

  • Mastering the Actito platform UI to have an excellent command of the platform’s possibilities, as well as its limitation, and be able to communicates these effectively. 

  • Responding to customers’ support requests with clear, complete and concise explanations that allow them to deliver their marketing campaigns effectively. 

  • Working with other relevant internal teams to provide potentially more technical response to customer requests in a timely manner. 

  • Completing marketing automation, sms and email marketing projects services as sold to customers to a high quality which meet/exceed campaign goals. 

  • Provide training sessions 1-1 or in small groups, online and in-person, to enable new customers to quickly become confident users of our software 

  • Maintaining a high level of customer satisfaction through responsiveness, applying an understanding of their business needs, and professional communication. 

  • Reassemble feedback to enable software improvement with product teams. 

You want to join our team ?

About you

Qualifications and Skills : 

  • You are a good communicator. 

  • You are able to handle several projects at a time.

  • You can manage feedbacks from stakeholders.

  • You are well-organised.

  • You know how to stay calm when faced with complex situations. 

  • You have a positive attitude.

  • Team spirit is crucial for you.

  • You are curious and interested in new technologies (and digital marketing). 

  • You are willing to take responsibility and initiative. 

  • You have good attention to detail. 

 Required education and training : 

  • 3,4 years + experience in a similar role.

  • Active knowledge (oral and written) of English and Dutch/French.

  • Technical or Digital Marketing background.

About you

Ready to take up the challenge?