ACTITO would not be anything without its people. To reinforce our ACTITO Belgium team, we are looking for a Customer Success Manager. The Customer Success Manager (CSM) has the central role in liaising with our clients to deliver his value proposition.
Commercial and account management
• Fully responsible for a portfolio of 15-25 standard accounts (standard accounts @20-40k€ value)
• Responsible for its yearly revenues including tool & full services and its development in order to reach yearly commercial objectives.
• Proactive and reactive account management based on development plans specific to each customer.
• Manage commercial up & cross-selling proposals and administration. Detect needs and upsell your customer portfolio through ACTITO technology add-ons and packaged services subscriptions
• Increase yearly the value of installed technology and recurring revenues, by making the customers loyal with demonstrated satisfaction and by upselling with demonstrated ROI at client side.
Customer Success management
• Insuring that your customers meet success throughout their ACTITO customer journey, from easy on-boarding to systematic upgrading.
• Supporting your clients to ensure they extract full benefit of our tool capabilities & services, from an efficient use to the implementation of the best business practices.
• Exploring opportunities to enhance client business, productivity, ROI and consequently the marketing automation to put in place
• Tracking the client effective tool use and the key performance indicators of its applicative marketing automation programmes to stimulate a continuous improvement process.
• Using quarterly and yearly reviews with the customer to draw the next best actions or plans.
• Making sure that the customer operates ACTITO with the right balance between insourcing and outsourcing of operations, with progressive increasing client autonomy in mind. In case of outsourcing, orchestration of projects related to its portfolio with the appropriate ACTITO experts or specialists outside the company.
Intrapreneur and ambassador
• Being in a fast growing company, your personal contribution and drive is key
• By participating to the development and the dynamic of the team. Through best cases presentations, coaching and trainings.
• By suggesting innovations to further build the market or the company
• By being an ACTITO ambassador and representing the company outside, during external events, webinars and conferences.
• Trilingual (NL, F, E), preferably NL native. Our clients are international or Belgian companies operating nationally; you will have to be fully operational in English, Dutch and French.
• The personality strong points of a CSM should be : Communicative energy, relational intelligence, organizational skills, team orientation, discernment, confidence, proactivity, expert acting, trusted advisor, KPIs driven, agile.
• You need to be comfortable with technology related to data-driven 1to1 marketing
• You have an intrapreneurship spirit to fit in a fast growing company environment
• Demonstrated professional interest in marketing innovation (new media, new data, behaviour-based marketing) and in the technological and digital aspects of marketing.
• 2 to 5 years of relevant professional experience in data-driven, CRM and digital marketing preferably in a consultative commercial role in one or more of the following areas:
- Supplier side of marketing services (below, direct, digital)
- CRM/marketing/product mgt department of client
- CRM or marketing automation supplier/consultancy/service company
• Typically carry a degree in business/marketing, but we will consider equivalent professional experience.
• Demonstrated experience in managing accounts.
Great! We would love to hear from you! Please send your CV (in english) directly to our HR team: firstname.lastname@example.org.