Data Expert Support

CDI // Louvain-la-Neuve

Data Expert Support

ACTITO is a Belgian company that was founded in 2000 and that develops an Agile Marketing Automation platform in SaaS mode. ACTITO helps marketers to manage their multi-channel campaigns and to interact at the right time with each contact in a personalized way. We help marketers to take business opportunities throughout their customers' journey, with the right combination of technologies and integrated services. We promote customer-centric marketing by deploying acquisition, cross-selling and loyalty programs with growth and ROI always in mind.

ACTITO continues to grow to become a strong European player in marketing automation, with subsidiaries in France, the Netherlands, Canada, the United Kingdom and Spain.  

In order to expand our Actito Belgian team, we are looking for a Data Expert Support in Louvain-la-Neuve.

About the job

About the job

About the job

You will be part of a team providing second line support to the customer management, in which your responsibilities will be :  

  • Contribute to the successful use of our platform, supporting all teams in charge of customer relations  

  • Take charge of investigations following customer questions to analyze the use made and recommend the best technical and business solutions to meet the need  

  • Help our collaborators optimize our platform's use in the specific context of our customers' data models 

  • Be a reference expert who can explain the solutions to be implemented 

  • Ensure the training and coaching of new collaborators in their CRM and database mastery 

  • Participate in the product quality plan, be responsible for test executions, validate new features before their deployment, and verify non-regression 

  • You will analyze, document and effectively report the results of these tests to the Product Quality Manager 

About you

About you

You will have a varied role, requiring you to combine analytical skills with an understanding of the technological environment while having numerous contacts with both technical and marketing contacts.  

  • Graduate from a business or engineering school (Master) 

  • You have an active knowledge (oral and written) of English. Dutch will be a plus. 

  • 1 to 2 years of professional experience in a technical environment is a plus 

  • An excellent analytical capacity and intellectual curiosity: you have a highly developed logical and pragmatic sense, as well as a sense of detail and mathematical accuracy  

  • A strong interest in business computing and the ability to understand relational databases with large volumes of data: data is at the heart of our business!  

  • However, you are also interested in technology for marketing purposes 

  • You have excellent social skills with technical specialists and marketing users: you are a good listener and empathetic  

  • You are highly organized, able to handle multiple tasks in parallel and manage priorities 

  • You are flexible, systematic and solution-oriented 

  • You are stress-resistant and can stay calm when confronted with problematic situations 

About you