Senior Project Manager (Louvain-La-Neuve)

Actito would not be anything without its people. To reinforce our customer success team, we are looking for a Senior Project Manager. This person has the central role in liaising with our clients to deliver his value proposition.

About the job

Working within the Project Management team, your role will be to:

Manage complex projects for ACTITO's customers and technology partners
Coordinate the implementation of ACTITO software in the technical and functional environment of your customers
Understand the needs and constraints of the customers
Be in regular contact with customer teams (marketing and IT) and internal teams (R&D, development…)

Your main responsibilities will be:

Project management:

Manage the implementation of multiple complex projects from A to Z (from kick-off to production)
Collaborate with internal contacts (Developers, Customer Success Managers, ...) and customer teams (Marketing Managers, Developers, ...)
Write the specifications, acceptance book and other documents necessary for the smooth running of the project.

Accompanying the client:

Identify, frame and help prioritise the customer's needs (animation of various workshops)
Driving proposal for good business and technical practices
Manage the relationship with the customer throughout the project (from the signature of the contract to the complete implementation of the ACTITO software)

Analysis and modelling:

Perform a complete analysis of the customer's business needs and technical environment
Make recommendations for the technical and functional implementation of the ACTITO software (data model, data feed)

Pre-sales support:

Accompany the sales teams in the pre-sales phase
Participate in response to calls for tenders
Answer technical questions and design solutions to the problems of prospects

About you

4 to 5 years of relevant professional experience in data-driven, CRM and digital marketing preferably in a project management role in one or more of the following areas:

Supplier side of marketing services (below, direct, digital)
CRM/marketing/product mgt department of client
CRM or marketing automation supplier/consultancy/service company

Demonstrated professional interest in marketing innovation (new media, behaviour-based marketing) and in the technological and digital aspects of marketing;

Managers in this role typically carry a degree in business/marketing, but we will consider equivalent professional experience;

Our clients are international or Belgian companies operating nationally; you will have to be fully operational in English, Dutch and French.

Personnal skills

5 years of higher education in engineering or business school or university
The personality of a Senior Project Manager are : Organizational skills, analytical mind, structured problem-solving orientation, discernment, precise 2-way communication, expert acting, team orientation, agile spirit, efficiency driven;
Our method requires a good deal of marketing common sense, analytics and structured problem solving, but also the ability to create new approaches;
Project management requires self-discipline and meticulous organisation, as well as effective coordination of operational and expert teams often combining internal and external parties;
You need to be comfortable with technology related to data-driven 1to1 marketing: CRM, database-driven campaigns, e-marketing, business intelligence …
You have an intrapreneurship spirit to fit in a fast growing company environment.